Refund policy

We want you and your pet to be happy with your order. Here's how returns and refunds work at Maris.

Your right to cancel

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it, without giving a reason. To cancel, contact us at shopmariss@gmail.com within this period.

Returning an item

Once you've told us you'd like to cancel, you have a further 14 days to send the item back to us. Items must be unused, unworn, and in their original packaging where possible. You'll be responsible for the cost of return postage unless the item arrived faulty or wasn't what you ordered.

Refunds

Once we receive and inspect your return, we'll process your refund to your original payment method within 14 days. We'll email you to confirm once it's on its way.

Faulty or incorrect items

If your item arrives damaged, faulty, or isn't what you ordered, please contact us at shopmariss@gmail.com with a photo where possible, and we'll arrange a replacement or full refund, including return postage.

Exceptions

For hygiene reasons, we're unable to accept returns on used pet bedding or grooming items unless faulty.

If you have any questions about a return, reach out to shopmariss@gmail.com and we'll help however we can.